Meet Our CORE Staff

The Specialists Behind Your Full-Service Corporate Furniture Dealer

Superior Customer Service From Order Processing To Installation

At CORE, we understand that providing every client with superior customer service is just as important as the quality office interiors we sell. That’s why CORE has assembled the best team of specialists to give our clients the first-class service they deserve from the initial phone call to beyond the completion of every project.

Mercedes Headshot June 21, 2018

Mercedes Flores


520-999-3470, Ext. 1001

The founder of CORE, Principal Mercedes Flores has worked in the commercial furniture industry for more than 20 years. Mercedes employs her excellent organizational and leadership skills to steer her team to success each day. She has managed everything from small office projects to large office complexes and overseas installations. With a strong belief in providing honest interior consulting and the highest level of customer service, Mercedes always strives to deliver the optimal solution for CORE clients at the most competitive price. Whether you need a single office chair or an entire complex of furnishings, Mercedes and her team at CORE are prepared to meet the challenge of getting your project complete on your budget and on schedule.

Brieanna Green Headshot July 2018

Brieanna Green

Project Manager/ Designer

520-999-3470, Ext. 1005

A member of the CORE family since November 2017, Brieanna worked with Mercedes for years prior to joining CORE. Having always wanted to be a part of the CORE team, Brieanna jumped at the opportunity to join this group of amazing professionals. Now, with more than seven years of experience in the commercial furniture industry, she is living her dream. Not only has Brieanna worked with businesses of all sizes since she arrived at CORE, she has also partnered with non-profit organizations to fulfill their interior needs. As a project manager and designer, Brieanna gets to work closely with both clients and the CORE team, which she greatly enjoys. She also loves seeing all of the projects move from concept to reality; a place where people are happy and comfortable working in their new space.

Elaina Vasquez Headshot July 2018

Elaina Vasquez

Director of Customer Experience

520-999-3470, Ext. 1004

Elaina, who has been with CORE for three years, wears many hats from answering phones to placing orders and monitoring their progress. She touches every order that comes into CORE and is the point of contact for clients when it comes to answering questions about the status of their orders. She works with our partner manufacturers and reviews acknowledgements to check for accuracy. In addition, she helps our sales representatives gather materials in preparation for client meetings. Elaina said she loves the environment at CORE and working with such a great team of people, ensuring projects are 100 percent accurate. Her incredible customer service skills have impressed designers and architects so much, they have referred clients simply due to the customer care Elaina provides. She truly is the heart of operations at CORE.

April Cardinal Headshot July 2018

April Cardinal

Business Development Manager

520-999-3473, Ext. 1008

April has more than 15 years of experience in the construction and design industries working with a number of homebuilders. She holds three degrees including a Master’s in Business Administration from the University of Phoenix. At CORE, April utilizes her years of experience and education to assist clients in achieving their business goals by selecting the right interiors for their specific needs. April said adding the final touches to a project through furnishings and interiors is the fun part of construction. An enthusiastic addition to CORE, April is excited to show her clients the endless possibilities from the contemporary to the traditional. She said the wide variety of furnishings available make it easy to create an office that is professional and warm.

Shannon Kappel Headshot 2021

Shannon Kappel

Interior Designer

520-999-3473, Ext. 1003

As the interior designer at CORE, Shannon has her hand in every project that requires design work and/or furniture layout. She earned her degree in interior design from Northern Arizona University and uses her education and experience to work up furniture plans and designs for CORE clients. She also makes recommendations when it comes to finishes and color schemes. Shannon is able to prepare color renderings of spaces for clients so they can visualize what they are purchasing from CORE. Since starting with CORE in July 2016, Shannon has worked with a wide variety of clients. Her favorite part of the design process is space planning because she said it’s like figuring out and completing a puzzle.

Hillary Cropped Nov. 19, 2019

Hillary Solterbeck

Library Manager


Hilary is the library manager for CORE. As a commercial office retailer for a wide variety of furniture manufacturers, CORE has a substantial library consisting of books, clothing swatches, and chips in addition to other items in its library. All of this has to be kept in top order at all times which is where Hilary comes in. She handles all of the exiting library contents in addition to integrating new tiles, fabrics, and books. 

Angela Headshot 2015

Angela D. Wagner



Angela is the marketing and social media guru at CORE. With a degree and background in journalism, she is adept at writing and editing, As a former award-winning journalist in the Phoenix area, Angela has experience with AP style. Angela has been with CORE for nearly two years and has experience in social media management and marketing as well as writing and editing for a variety of purposes. She has assisted CORE with building its following on social media and has also researched and produced original content for CORE's blog. As part of her work at CORE, Angela also updates the company website. For Angela, the best part of working at CORE is seeing CORE grow. She also loves seeing how community-conscious CORE is as a company and how its employees are always giving back to those less fortunate. 

Cropped Penelope Headshot on Blue Background May 11, 2021

Princess Penelope Jane

Client Happiness Coordinator


Penelope is the client happiness coordinator for CORE because who doesn't need a little fluff in their life? As clients visit the CORE showroom, they're welcomed by our four-footed greeter who has now been with us for a year. Penelope ensures every visitor to the showroom is appreciated, snuggled, and may even get a few kisses. Penelope loves all of CORE's clients, enjoys having lunch with her colleagues, likes doggy treats, and long walks outdoors.


  • Interior Design Space Planning
  • Furniture/Interior Consultation
  • Full Furniture Specification
  • Color Renderings
  • Order Processing
  • Field Measurements
  • Assembly, Delivery, & Installation
  • Freight & Damage Claims
  • Leasing Services
  • Warranty & Maintenance Services
  • Reconfigure Services
  • Warehousing & Inventory Services
  • Project Management

At CORE, our goal is to provide the best furnishing solutions for our clients with the highest level of service.  Every client is assigned a dedicated point of contact for their entire project and beyond.  CORE customers can expect regular updates on orders and deadlines as we move throughout the various phases of their project.  Communication is a CORE principle for providing superior, world-class service with a personal touch.

At CORE, we are here to serve you.